Several users reported a battery issue of the Samsung Galaxy Note 8 last week, and the company has finally responded. According to the users, their units refused to charge after the battery hit 0%.
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The said issue has surfaced the internet last week. There have been few complaints from Galaxy S8, S8+, and Galaxy Tab 3 users having the same issue as well. Samsung’s official statement on the matter, saying that they only received few reports about. They have yet to collect some information about the issue.
A Samsung moderator with the username “SamsungMel” previously acknowledged the issue and commented, “This particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately.”
Here’s Samsung’s full statement:
“Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices. If you have any questions about your device, please contact Samsung Customer Service at 06196 77 555 66 (costs according to the contractual partner’s terms for landline or mobile phone connections.) Service times: Monday to Friday: 8: 00-21: 00 clock, Saturday: 9: 00-17: 00 clock) or under: http://www.samsung.com/de/info/contactus.html).”
