Recently, unnamed individuals posing as “Globe Collecting Agents” are circulating online to trick customers into paying illegal “service fees”. Following the recent scam, Globe released some safety tips for postpaid and broadband customers.
Table of Contents
Safety Guidelines
1) Globe does not collect Monthly Service Fees (MSF) from your home.
Globe does not authorize any third party contractor to collect MSF payments from its postpaid and broadband subscribers. Please do not entertain collection of MSF from anyone at your home.
2) Globe makes use of third-party collection agents only for corporate and small and medium enterprises and not for consumer postpaid customers.
Check payment pick-ups are undertaken only when requested by enterprise clients and cash payments are not accepted. If you are not enrolled as an SME account or large corporate account, there is no reason for Globe to send a third party collecting agent to your home or office.
3) Third party supplier may collect 1-month advance MSF only upon installation of your Globe Home Broadband.
The installation fee of P1,000.00 is automatically charged to bill payable in 3 months. Remember to always ask for a valid ID and take note if they are using an officially branded vehicle. No payment should be made when there is no installation of Globe Home Broadband.
4) You may pay your MSF at any of the accredited payment channels:
- Over-the-Counter at your nearest Globe Store, via GCash app or USSD by dialing *143#, and self-service online channel at www.globe.com.ph/paybill.
- Over-the-Counter at any of the following banks: PNB, BDO, BPI, CTBC, East West Bank, Security Bank, Land Bank (Visayas & Mindanao Branch only for Innove payments), One Network Bank, PNB Savings Bank, RCBC, Robinsons Bank, Unionbank, China Bank Savings, & UCPB; Phone banking payment using BPI Express Phone, BDO, UCPB, Land Bank, & Metrobank; Mobile banking payment using BPI, BDO, UCPB, Land Bank, & Metrobank; ATM payments of Bancnet-member banks, BPI, Land Bank, UCPB, & Union Bank; Credit card payments using any Visa/Master Card, American Express, Bankard, Diners Club, and JCB Card.
- Non-Bank Channels: 7-Eleven, Bayad Center, Cebuana Lhuillier (Nationwide), MLhuillier (Nationwide), ECPay, SM Department Stores, Hypermarket, SM Supermarkets, SaveMore, LBC Bills Express, and Robinsons Department Stores.
Are you one of the victims?
We encourage our customers to report activities of unscrupulous individuals posing as collecting agents thru our customer service hotline 211 or 730-1000.
see also:
- ThePLAN offers more flexibility for postpaid subscribers
- Globe Telecom’s Potential Security Flaw
- Globe Anti-Spam Campaign prevented 165M unwanted messages
- How to Activate Facebook Flex/Free Facebook for Smart and Globe Users
What do you think of this news? Let us know in the comment section below.
{Source: Globe}
